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If you are looking for new songs to add to your iPod of other MP3 player, or if you have ever heard a song on the radio and wished you could have that song - Nobex Radio Companion is for you! One glance will tell you what song is playing on the radio, and one click will let you buy it.

How much does Nobex Radio Companion cost?

Nobex Radio Companion is free to download and free to use.

How much do the songs cost?

Nobex Radio Companion adds nothing to the price. You only pay what Amazon.com, iTunes or other stores charge for the songs. And you only pay when you actually buy songs - Nobex Radio Companion does not charge you for anything.

But I don't buy songs to listen to on my BlackBerry or on my phone! I listen to songs on my iPod (or other MP3 player).

We know that. That's why Nobex Radio Companion gives you a way to buy the song from your PC and add it to your MP3 player, just like you always do. Even if you are away from your PC when you hear the song on the radio.

What devices does Nobex Radio Companion run on?

Nobex Radio Companion runs on most BlackBerry models. A version that runs on other mobile phones is coming soon - watch this space!

Nobex Radio Companion needs to be able to connect to its servers via the Internet, to get updated song info. There are many causes which may prevent Nobex Radio Companion from accessing the Internet. If you get this message, the first thing to do is make sure you have a working wireless connection to the Internet by opening the Browser and seeing if it is working. If so, then common causes for failure are (1) using an inappropriate connection method and (2) a lack of permissions. See the next two items for details.

When setting up Nobex Radio Companion, it offers me to change the "Connection Method". What is this and why should I change it?

The BlackBerry handheld connects to the Internet via an Internet access point. Nobex Radio Companion allows you to select the appropriate access point for your BlackBerry account by selecting an appropriate Connection Method. By default, this setting is set to "Auto". As such Nobex Radio Companion will attempt to pick the appropriate method based on your handheld configuration. If you are unable to connect to the Internet, you may wish to manually select which method to use by changing the Connection Method.

Currently Nobex Radio Companion supports the following connection methods:
1. BES - This is the recommended setting for users with a BES (BlackBerry Enterprise Server) account.
2. BIS - This is the recommended setting for users with a BIS (BlackBerry Internet Service) account.
3. Carrier TCP - This is an alternate method provided by some carriers.

Important Note: If you select "Carrier TCP", you must verify with your carrier that this service is provided. Your carrier will provide you with an "APN", "Username" and "Password", which must be entered in the TCP screen accessed via the BlackBerry Options / Advanced Options screen. Some carriers may charge extra for using this method.

On the handheld, go to BlackBerry Options / Advanced Options / Applications, and highlight "Nobex Radio Companion". While highlighted, select "Edit Permissions" from the menu. Expand "Connections" and set the necessary connections to "Allow" (e.g., Company Network, Carrier Internet, Wi-Fi).

If you are using a BES (BlackBerry Enterprise Server), you also need to make sure your IT policy grants you Internet access. Contact your BES administrator for assistance.

Why does Nobex Radio Companion ask for my email address?

When you ask for a song, Nobex Radio Companion sends you an email with links that point to that song and its album on Amazon.com and on iTunes, so that you can buy it with one click. This is why it needs your email address. Your email address is safe - it will not be used for anything not related to Nobex Radio Companion, and it will not be passed on to any other company.

How does Nobex Radio Companion know which radio stations I listen to?

You have to tell it. When setting up for the first time, there's a menu item to add stations to your list. Choose from over 2,700 radio stations. You can choose more than one station, and you can add more to your list later.

Does Nobex Radio Companion only show songs playing on radio stations in the U.S.?

Nobex Radio Companion works with over 2,700 radio stations throughout the U.S. and in other countries. New stations all over the world are being added all the time.

Nobex Radio Companion shows me what is playing on a radio station I'm listening to. Now what?

Now, when the song you hear is one you would like to have, click "Get It!" and Nobex Radio Companion will send you an email with the song details and a link to get that song.

What do I do with the email with the song details that Nobex Radio Companion sent me?

The email contains links to the Amazon.com and iTunes music stores. Click one of the links to buy the song or its album - you do not have to search for it because the link leads you directly to the song's page on Amazon.com or on iTunes.

What if I clicked "Get It!" by mistake on a song I hate?

No problem. Just ignore the email to buy it. Remember, you pay nothing until you actually buy the song.

I clicked "Get It!" and nothing happened.

When you click "Get It!", Nobex Radio Companion tells you that the song details were sent to your email address. When you check your email you will see a message from Nobex Radio Companion, with the song details and a link to get that song.

I clicked "Get It!" but never got the email with the song details in it.

Please check that the email address you gave Radio Companion is correct. Choose "User Details" from the menu to verify your email address and correct it if needed.

Do you collect personal information about me?

We need your email address so that we can send you the songs you asked for. Other than that we collect no personal information. Your email address is safe - it will not be used for anything not related to Nobex Radio Companion, and it will not be passed on to any other company.